All exam papers are printed for you on demand, so please allow five working days from placing your order for them to arrive.

A shipping and handling fee of £8.50 will be added to orders under £50.00 on checkout. Orders over £50.00 will qualify for free shipping and handling.

All UK orders are sent by Parcelforce 24. At present, we are unable to automatically provide tracking details for orders placed, however please be assured that your order has been processed and is on its way. Please allow five working days from placing your order to delivery – if your order does not arrive within five working days please contact us at shop@iseb.co.uk with your order number. If you would like to request your tracking number at any time, you can also email shop@iseb.co.uk with your order number and we will send it to you.

Unfortunately we are only able to accept orders from schools and customers located within the UK at present.

Returns and refunds

As your exam papers are printed specifically for you, they are not refundable and cannot be returned. Please check your order carefully to ensure that all items are correct before you complete your purchase, as it is not possible to change or cancel your order once it has been placed.

Support and guidance

To find full information, guidance and support for the ISEB Online Shop and our CE past paper products visit our support page.