General, Families, Teachers, Schools, Shop 20 December 2022

Important information about customer service and the online shop over the holiday period

ISEB’s customer service function will be closed from 23 December 2022 until 3 January 2023. We will endeavour to respond to all enquiries submitted during this period upon our return.

If you are looking for information or support with the ISEB Common Pre-Tests, please visit our Knowledge Base which has a range of helpful articles and FAQs.

Information about orders placed on the ISEB online shop during the holiday period

Please note that our printing partner will be closed from 22 December 2022 until 3 January 2023. All orders of past papers placed on our online shop during this time will be processed when they reopen on 4 January 2023. Please allow at least five working days from this date for your order to be delivered. Please also note that deliveries could be further delayed due to Royal Mail strikes.

For more information about the online shop visit our general support page, or our support page for schools.

Happy holidays from the ISEB team.

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    Our customer service channels will be closed for the May bank holiday and will resume Tuesday 7 August.

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